j9app Privacy Policy

j9app ("we", "our", or "platform") is a trusted online betting and casino platform operated for sports fans in Bangladesh. This Privacy Policy ("Policy") explains how j9app collects your personal information, the purposes for which it is used, who it is shared with, and how your information is kept secure.

By using our website or mobile application, you are considered to have given your consent to this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our platform.

j9app deeply respects the privacy of its users. We ensure that all your personal information is handled with the highest level of security and is not disclosed to any unauthorized party.

j9app collects various types of information during your account registration, platform use, and financial transactions. Below is a description of what information we collect:

2.1 Personally Identifiable Information

• Full name
• Date of birth (for age verification — only those aged 21 or above may open an account)
• Email address
• Mobile number
• National ID (NID) number or passport number (where identity verification is required)
• Bank account or mobile banking (bKash, Nagad, Rocket, Upay) details

2.2 Technical Information

• IP address
• Browser type and version
• Device type and operating system
• Date and time of access to the platform
• Cookie and session data
• Referral URL (the site from which you arrived at ours)

2.3 Transaction-Related Information

• Deposit and withdrawal history
• Records of betting and gaming activity
• Bonus claim and usage details
• Account balance and changes

2.4 Communication-Related Information

When you contact our support team via live chat or email, we may retain a record of that conversation. This information is used to provide you with better service.

j9app uses the information it collects solely for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and maintaining your account
• Processing deposits, withdrawals, and financial transactions
• Providing uninterrupted betting and gaming services
• Personalizing your account according to your preferences

3.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity
• Completing KYC (Know Your Customer) verification to prevent money laundering
• Protecting against unauthorized account access
• Ensuring the overall security of the platform

3.3 Compliance with Legal Obligations

We may be required to retain and disclose certain information to comply with applicable laws and regulations. This includes records of financial transactions and identity verification documents.

3.4 Communication and Support

• Responding to your inquiries and complaints
• Sending important account-related notifications
• Informing you about new bonuses and promotional offers (subject to your consent)

3.5 Platform Improvement

By analyzing user behavior, we continuously improve the functionality, usability, and quality of service of our platform. This analysis is always conducted in aggregate form, never at an individual level.

j9app does not sell your personal information to any third party. However, information may be shared in a limited way in the following circumstances:

4.1 Payment Service Providers

To process financial transactions, we may share necessary information with bKash, Nagad, Rocket, and Upay. This information is used solely for the purpose of processing the specific transaction.

4.2 Technology and Service Partners

We work with trusted technology partners to operate our platform. These partners are contractually bound to comply with our data protection policy and may not use your information for their own purposes.

4.3 Law Enforcement Authorities

In response to a court order, lawful legal process, or government directive, we may be required to disclose information to the relevant authorities.

4.4 Corporate Restructuring

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance by email.

j9app uses cookies and similar tracking technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain your session and preserve your login state. Disabling these will prevent the platform from functioning properly.
• Performance Cookies: Used to monitor the speed and functionality of the platform.
• Preference Cookies: Remember your language, theme, and other preferences.
• Analytics Cookies: Collect aggregate data to understand usage patterns.

5.2 Cookie Controls

You can accept or reject cookies from your browser settings. Please note, however, that disabling essential cookies may affect some important functionality of our platform.

j9app uses industry-standard security technologies and practices to protect your personal information. Our security measures include:

• SSL/TLS Encryption: All data exchanged between your browser and our servers passes through encrypted channels.
• Data Encryption: Sensitive information that is stored is kept in an encrypted state.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Firewall and Intrusion Detection: Advanced technologies are used to prevent unauthorized access.
• Regular Security Audits: The security of our systems is tested on a regular basis.
• Limited Access: Only authorized personnel may access personal information, and only for necessary work purposes.

That said, transmitting information over the internet is not completely secure. We make every effort to provide the highest level of protection, but we are unable to guarantee complete security. It is your responsibility to keep your account password confidential and not share it with others.

We retain your personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it was collected:

• Account Information: For the duration the account is active and for at least five (5) years after closure.
• Financial Transaction Records: Up to seven (7) years in accordance with applicable law.
• KYC Verification Documents: At least five (5) years after account closure.
• Communication Records: Two (2) years from the date of last contact.
• Cookie and Technical Data: Session-based or a maximum of twelve (12) months.

Once the specified period has elapsed, we securely delete your information or anonymize it so that identification is no longer possible.

As a user of j9app, you have the following rights regarding your own personal information:

8.1 Right of Access to Information

You may request a copy of the information we hold about you at any time. We will provide it within 30 working days of receiving your request.

8.2 Right to Rectification

If any information in your account is incorrect or incomplete, you may request that it be corrected. Some changes may require a fresh KYC verification.

8.3 Right to Close Your Account

You may request to close your account at any time. After closure, all information will be deleted except what must be retained to meet legal obligations.

8.4 Right to Withdraw from Marketing Communications

If you no longer wish to receive promotional emails or notifications, inform our support team at any time. Important account-related notifications will, however, continue to be sent.

8.5 Right to Lodge a Complaint

If you believe we have not handled your information properly, you may lodge a complaint through our support team.

To exercise any of the rights above, please contact us via our support email or 24/7 live chat.

j9app is for those aged 21 or above only. We do not knowingly collect any personal information from minors.

We verify date of birth during the registration process. If we become aware that a minor is using our platform, we will immediately close that account and delete the information collected.

If you suspect that a minor is using our platform, please notify our support team immediately.

j9app may update this Privacy Policy from time to time. Depending on the extent and significance of the changes, we will notify you in the following ways:

• Significant Changes: A notice will be sent to your registered email address.
• Minor Changes: The update date on this page will be changed.

Continued use of the platform after an update will be considered acceptance of the revised policy. We recommend that you visit this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our dedicated privacy team will review your request properly.